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How to achieve fine management of property cleaning?
Shanghai Procter & Gamble Company : How to achieve fine management of property cleaning?
The cleaning services of most property companies are carried out by outsourced cleaning companies, and the settlement is basically based on the per capita cost standard. There are three main disadvantages of this method:
First, the cleaning work sometimes needs to be added temporarily. The property company will not settle the account when adding people. Usually, the property company will be dissatisfied and the property company will deduct money. The cleaning company will not be willing to do so. Work, the quality of many jobs cannot be guaranteed;
Second, the property company nods its head to work, and the quality supervision requires deductions. The cleaning company wants to use machinery to replace people. The property company still settles according to the head fee. The cleaning company's profit is meager. Card situation;
Third, for various reasons, cleaning companies use bribery to reduce costs for management personnel, resulting in a vicious circle of quality and integrity.
The cleaning company also needs to use scale expansion and technology updates to improve efficiency. However, the contract model of settlement with heads of the property company of Party A has severely reduced the operating space of the cleaning company. The cleaning company can neither increase efficiency by improving per capita efficiency, nor Intensive management reduces costs, coupled with labor force constraints, the use of elderly people has become an inevitable problem, reducing work efficiency and increasing risks.
So, is it feasible for the property company to adopt a flexible head system and control the quality but not the people? The answer is that it is not feasible under the existing management mode, because it lacks the support of refined management.
To achieve refined management, it is necessary to carry out comprehensive management and control in the following five aspects and agree on them as annexes to the contract.
Scientific partitioning to ensure that the workload is saturated and efficient
The cleaning area of the community should be scientifically divided according to the scope, frequency of personnel activities, material, complexity, image index and other factors, and the workload should be calculated scientifically. For example, the lobby of the building and the front room of the elevator are high-frequency areas for personnel activities, and the corresponding cleaning frequency must be increased. Cleaning at least twice a day is necessary. Fire escape corridors usually have few people to arrive, and the cleaning frequency can be reduced. Once every 3 days or even once a week; the community entrance and the main road ground belong to the area with a high image index. At least once a week, high-pressure water gun cleaning or deep cleaning of the stone. The image index of the area such as the secondary road is relatively low, which can be two to three Rinse once a week.
The scientific division of the cleaning area can fully improve the effectiveness of the work and achieve the purpose of reducing costs.
Simple and effective work instructions and clear operational inspection standards
The vast majority of cleaning personnel are not highly educated, and the complicated operation instructions are not applicable at all. The cleaning company must compile the operation instructions into simple tips and record forms to make the cleaning personnel understandable and easy to understand. For example, the cleaning tools in different areas can help employees understand in a second way, and the cleaning content forms a detailed form, allowing employees to record in a ticked manner, making the operation process simple and clear.
Inspection standards should also be adapted to local conditions. For example, white garbage on the ground is not based on how long the garbage is found to be cleaned. It is based on different grades of the community. Different standards are set up in the building, especially in the lobby and the front room of the elevator. It is advisable that the cleaning and timely rate be the standard, and that the trunk roads and trails be the standard of the amount of garbage per unit area. Fingers or paper can be used to check the dust on the areas where the limbs can touch, and visual inspection can be done on the areas where the limbs are not in direct contact.
Through the optimization of work instructions and inspection standards, the focus of cleaning is more prominent, and the focus of work is more focused.
Scientific partitioning to ensure that the workload is saturated and efficient
The cleaning company shall perform special posts and personnel for each cleaning area, improve the proficiency of operations, reduce operating errors and unqualified rates, and have a relatively fixed shift for rest time or temporary leave.
It is necessary to set a fixed point for the work notices in the cleaning operation process, and the cleaning operation should be timed, so as to improve the effectiveness and timeliness of supervision and reduce the phenomenon of cleaning workers' idle work and idleness.
Develop a reasonable cleaning cycle and effective cleaning plan
Different cleaning areas have different cleaning requirements. Short-cycle cleaning is aimed at areas where people are in high-frequency contact. For many areas, it is more of a long-term or emergency cleaning. For example, the cleaning of landscape pools, cleaning of unfit roofs, cleaning of external walls, stone maintenance, etc. The cleaning cycle of these areas should be formulated according to the actual situation. Too high a frequency wastes manpower and material resources, and too low a frequency affects the quality effect. It is an important indicator to test the professional ability of a cleaning company.
The cleaning plan is an important indicator to test the scheduling ability of the cleaning company. The speed of cleaning stress response outside work hours, the rigorous and careful planning, and the timely and effective deployment of personnel are the core components of the cleaning plan. The cleaning plan should be decomposed step by step based on the cycle of year, quarter, month, and day. The cleaning scope, cleaning requirements, and cleaning personnel shall be implemented item by item.
Adapted cleaning tools and potions
For cleaning of different materials, there are corresponding tools and medicament configurations. When used properly, they can achieve more results with less effort.
The configuration of cleaning tools should consider the issue of ergonomics on the one hand, and the image on the other. The cleaning personnel in different areas must have corresponding standard configurations, and these standard configurations must be carried by corresponding tool kits or tool carts. For example, many communities have configured mop pools for cleaning. This is a fallacy, which not only affects the aesthetics of the community but also reduces work efficiency. Each time the cleaning staff visits the mop pool to clean the mop, the useless work on the road also greatly reduces labor. effectiveness. The correct way should be to configure a cleaning vehicle, place buckets, and properly set water intake points to facilitate cleaning staff to take water and pour water, which not only improves efficiency, but also improves the environmental image.
Detergents, stainless steel cleaning fluid, dust pushing oil and other special agents have a very important role in enhancing the cleaning effect and preventing damage. The cleaning staff uses steel balls to remove the stains on the stainless steel wall of the elevator car, and the marble with oxalic acid is a typical cleaning. In the event of an accident, the cleaning company should fully understand the materials and maintenance work in the cleaning area, do a good job in the configuration of tools and medicaments, and provide comprehensive training to the cleaning staff.